“Connecting People in Need to Resources in the Traverse Bay Region”
Frequently Asked Questions
Is there a cost?
No. HelpLink services are free and staffed by volunteer Navigators. HelpLink is able to exist through donations and grants for things like office supplies, etc.
Which counties do you serve?
We serve Antrim, Benzie, Grand Traverse, Kalkaska, and Leelanau.
Will I receive financial help from HelpLink?
While HelpLink does not directly hand out monetary assistance, goods, or benefits, it does identify resources to meet needs through partnerships with area supporting organizations.
What do I need to bring to HelpLink?
To better help you, please bring any eviction notices, shut off notices, DHS number, and a list of other agencies that you have been working with.
What makes a trip to HelpLink worthwhile?
HelpLink is a great place to start because we can connect you to the best community resources to meet your needs. A visit here can end up saving you time and money. Our Navigators seek out the best resources and also check on the availability as well. You will spend less time and money driving to agencies that cannot help.
In what other ways do you help?
Our volunteers are able to assist in making phone calls, sending emails, and filling out time-consuming paperwork or online forms/applications.
Does HelpLink really care about me?
Yes! We provide a listening ear. In some instances it may help you by just being able to share your story with someone who cares.
What is a Navigator?
A Navigator is a trained volunteer who will help a neighbor in need. They will listen and help provide solution. Navigators help neighbors navigate the human services organizations to get their crisis needs met and learn how to navigate systems in the future.
What is a Neighbor?
A neigbor is someone who comes to HelpLink looking for help.
The professionals at Networks Northwest help our City Council, Planning Commission, and staff make thoughtful decisions to ensure our community is sustainable and resilient for many years to come.Mark Heydlauff, Charlevoix City Manager